Welcome to Outdoor Garden Care’s FAQ section. We’ve compiled answers to the most common questions about our premium gardening products and services to help you cultivate your perfect outdoor space.
About Our Products
What types of gardening products do you offer?
We specialise in high-quality gardening essentials across multiple categories including:
- Automatic watering systems and garden hoses
- Durable cutting and digging tools
- Eco-friendly and decorative pots/planters
- Garden furniture and ornamental features
- Landscaping materials and outdoor lighting
- Pond care products and garden treatments
Are your products suitable for professional landscapers?
Absolutely! While we cater to home gardeners, many of our tools and landscaping products are professional-grade. Our digging tools, cutting equipment, and landscaping materials are particularly popular with gardening professionals who demand durability and performance.
How do you ensure fragile items like glazed pots arrive safely?
We take special care with delicate items:
- Glazed pots and planters are packed with extra cushioning
- Temperature-sensitive items receive climate-appropriate packaging
- All fragile items are clearly marked for careful handling
Ordering & Payments
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use PCI-DSS compliant payment processing with advanced fraud protection. We never store your full payment details on our servers.
Do you offer gift wrapping or special delivery notes?
Yes! During checkout, you can:
- Add a gift message (free of charge)
- Request discreet packaging (no branding)
- Select our premium gift wrapping service (£4.95)
Shipping & Delivery
What are your shipping options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
- Free Shipping: For orders over £50, 15-25 business days via EMS
Do you ship internationally?
We proudly deliver to most countries worldwide, except some Asian regions and remote areas. During checkout, our system will automatically confirm if we can deliver to your location. Popular destinations include:
- All UK regions
- European Union countries
- North America
- Australia & New Zealand
How can I track my order?
All shipments include tracking:
- For DHL/FedEx shipments: Tracking number emailed at dispatch
- For EMS shipments: Tracking available 3-5 days after dispatch
Returns & Exchanges
What is your return policy?
We offer a 15-day return period from the date of receipt. To qualify for return:
- Items must be unused and in original packaging
- Proof of purchase required
- Damaged items must be reported within 48 hours
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to:
- Our shipping error (wrong item sent)
- Damage during transit
- Defective product
How long do refunds take to process?
Once we receive your return:
- Inspection: 2-3 business days
- Refund processing: 5-7 business days
- Bank processing: Allow 3-5 additional days
Account & Customer Service
How do I reset my password?
Visit our login page and click “Forgot Password”. You’ll receive an email with reset instructions. If you don’t see it within 10 minutes, please check your spam folder or contact our support team.
Can I change my order after placing it?
We process orders quickly to get your gardening tools to you promptly. If you need to make changes:
- Within 1 hour: May be possible – email us immediately
- After 1 hour: Likely in processing – contact us to check status
How can I contact customer service?
Our gardening-savvy team is happy to help:
- Email: [email protected] (response within 24 hours)
- Postal: 75 Victoria St, Nottingham, GB NG6J 1HH
Still have questions? Our team of gardening enthusiasts is always ready to help you create your perfect outdoor space. Contact us today and let’s grow something beautiful together!