Term and Conditions

Last updated: [Insert Date]

Welcome to Outdoor Garden Care! These Terms and Conditions outline the rules and regulations for using our website and purchasing our gardening products. By accessing gardencareshops.com and placing an order, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on gardencareshops.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our gardening products (including Automatic Watering systems, Eco Friendly Pots, Garden Tools, and other items listed in our menu). However, slight variations in color or size may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. If a product becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a full refund.

3. Orders and Payments

3.1 Order Process

Placing an item in your basket doesn’t reserve it. Orders are only confirmed when we send you an order confirmation email.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, but we’ll honor the price at the time of your order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order processing. For security, we don’t store your payment details.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times are estimates and may be affected by customs processing.

4.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends/holidays). You’ll receive dispatch confirmation via email.

4.4 Delivery Responsibilities

Once items leave our warehouse, risk passes to you. Please inspect deliveries immediately and report any damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

You may return most unused, undamaged items in original packaging within 15 days of receipt for a refund or exchange. Proof of purchase is required.

5.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Used Cutting Tools
• Opened Garden Paint & Fence Treatments
• Garden Pond Care liquid products
• Personalised Garden Ornaments

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Wait for our approval and RMA number
3. Ship items to: Outdoor Garden Care Returns, 75 Victoria St, Nottingham, GB NG6J 1HH

5.4 Refunds

Refunds are processed within 5 business days of receiving your return, issued to your original payment method. Shipping costs are non-refundable unless the return results from our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Submit false information when ordering
• Use our products in ways contrary to their intended gardening purposes

7. Liability Limitations

7.1 Product Use

Our gardening tools and products are designed for typical residential use. We’re not liable for:

• Improper use of tools causing injury
• Damage from incorrect product application (e.g., overuse of pond treatments)
• Weather-related effects on outdoor products

7.2 Website Availability

We strive to keep gardencareshops.com available 24/7 but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms or any gardening needs:

Email: [email protected]
Postal: Outdoor Garden Care, 75 Victoria St, Nottingham, GB NG6J 1HH